Thursday, July 09, 2009

Customer service response of the week

A customer asked about why a feature X (which the product did not have) was not documented in the manual for their product. Here was the response:

Thank you for providing this feedback on [our product]. We appreciate the input. I asked the person who wrote the manual about this and she indicated that there was no way include everything [our product] can't do in the manual, so she put in what [our product] can do. She then indicated that I go back to work.
Snark isn't a provence of penguins alone, heh :).

-- Badtux the Snarky Penguin

1 comment:

  1. Should have just said, "You are to stupid to be buying XXXX". If your going to piss on someone's leg, make it brief.


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