Mother Jones goes undercover to reveal what's *really* happening when you're talking to "Marty" who happens to be in an Indian call center.
One question I'd like to answer, asked by one of the Indian call center workers: "I have experienced some Americans—please don't mind—they don't like Indians. They act rude as soon as they come to know I am Indian. Why is this?"
Well, it's simple. Until the past 15 years or so, call centers were located in places like Phoenix and San Antonio, places with a low cost of living and a large supply of skilled labor that migrated to them from surrounding regions. Call center jobs provided the first jobs for a lot of folks who didn't graduate from a top-ranked university with the best grades but were more than qualified to talk to other Americans in an understandable and comprehensible way to solve their problems.
So now the call centers have largely moved to India, and where are those workers? Many of them went back home, and they're bitter that their jobs were filled with Indian call center workers. Furthermore, they perceive the Indians as doing a worse job than they did -- Indian call centers rarely have the ability to escalate problems to people who know enough to actually resolve them, and the calls are so scripted that they seem insulting to many Americans. It all boils down to, "that Indian has *MY* job." It's got nothing to do with you, Shail. It's all about the process you represent -- the process of disemploying Americans for the benefit of a powerful elite who care nothing about America and Americans, and everything about extracting as much money as they can from America by any means possible.
-- Badtux the Mercenary Penguin