Customer service response of the week

A customer asked about why a feature X (which the product did not have) was not documented in the manual for their product. Here was the response:

Thank you for providing this feedback on [our product]. We appreciate the input. I asked the person who wrote the manual about this and she indicated that there was no way include everything [our product] can't do in the manual, so she put in what [our product] can do. She then indicated that I go back to work.

Snark isn't a provence of penguins alone, heh :).

-- Badtux the Snarky Penguin