Some notes: Rugged Ridge is an importer of Chinese-manufactured Jeep parts. Bushwacker is an American company that claims you should buy their product because they're made in America. So who gives better customer service? Well, let's see:
> ________________________________________
> From: Badtux
> Sent: Sunday, October 16, 2011 10:52 PM
> To: Customer Care
> Subject: Replacement of a single damaged component
>
> I have a LJ and flat flares. I ran the passenger front flare into a tree
> while offroading and crumpled it. No big deal, it's a Jeep, I just
> straightened it back out and screwed it back on with a bigger washer
> where the screw pulled through the flare and all is well. Except now I
> want to sell this Jeep and that flare looks wrinkled. Is there any way I
> can buy just that piece (the flat C-shaped piece)? Your retailers don't
> stock components, just whole sets, so they're no help here...
On Oct 17, 2011, at 9:21 AM, Customer Care wrote:
> Hi Badtux, Thank you for contacting Bushwacker. You can purchase a front pair from your local retailer. This is much better then purchasing a complete set of 4 flares.
> The part should be 10055-07
>
> Sincerely,
>
> (redacted)
> Customer Care
> Bushwacker, Inc.
>
> Due to the large volumes of email we receive, please reply to all with history and keep your responses at the top of the email.
>
To: Bushwacker Customer Care:
Hello, thank you for your non-responsive response. I remembered that I had three members of a set of Rugged Ridge 7" oversize flares in storage and purchased the missing flare (ironically the same one -- passenger front) from Rugged Ridge via their vendor Quadratec, and am replacing your flares with the Rugged Ridge flares. Again, thank you for your lack of service.
Sincerely,
Badtux
BTW, the fender flare came in today -- the day after I ordered it, drop-shipped from Rugged Ridge. Yeppers, appears that the Chinese have better customer service than the Americans. So I should support the American company... why?
-- Badtux the Wrenchin' Penguin